COMMON QUERIES

DO YOU OFFER GIFT CARDS?

WHAT ARE THE PAYMENT OPTIONS?

WHAT IS YOUR RETURN POLICY?

We are not currently offering a Gift Card or Voucher option however, if this is something you are interested in please get in contact with us. We will do our best to help!

WHAT ARE YOUR SHIPPING TIMES?

We aim to dispatch in 1-2 working days, however as we hand pour each candle, dispatch times may be delayed during busy periods.

We currently only ship within the UK and Ireland ( please select Ireland at the checkout page ).

Please contact us if you want to enquire about international shipping.

 

Accepted payment methods are:

  • Maestro/Switch

  • MasterCard

  • Visa

  • Visa Debit

  • Visa Electron

  • Amex

  • UnionPay

  • PayPal

  • Clearpay

We’re sorry, we do not accept:

  • Cheques

  • Postal Orders

In the unlikely event you are not satisfied with any of our candles, wax melts or accessories, we offer a full refund within 14 days or an exchange within 28 days of purchase. Items must be unused and in original packaging. Refunds may take 5-7 working days to be processed. Delivery costs are non-refundable.

Please email us at cielolondonstore@gmail.com if you are wanting to process a refund or exchange, Thankyou.